Terms of Service

Acceptance of Terms

By using the services offered by MONKAI TECHNOLOGY LTDA You agree to comply with and be bound by these Terms of Service. If you do not agree with the terms set forth, please do not use our services.

Description of Services

THE MONKAI TECHNOLOGY LTDA provides artificial intelligence solutions that allow companies to interact with their structured or unstructured data through APIs that can be integrated with platforms such as Microsoft Teams, WhatsApp, email and other systems.

Eligibility

To use our services, you must:

• Be of legal age and have the legal capacity to enter into contracts.
• Represent a legitimate business entity.
• Ensure that all information provided is true, accurate and up to date.

Use of Services

• Legal Compliance: You agree to use the Services in compliance with all applicable laws and regulations.
• Usage Restrictions: It is prohibited:
• Use the Services for illegal, fraudulent or unauthorized activities.
• Interfere with or disrupt the operation of the Services or the servers and networks connected to the Services.
• Attempt to gain unauthorized access to any part of the Services.

User Account

• Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
• Notification of Misuse: You must notify us immediately of any unauthorized use or suspected breach of security.

Intellectual Property

• Company Rights: All rights related to the services, including software, design, functionality and content, are the exclusive property of MONKAI TECHNOLOGY LTD.
• Limited License: We grant you a non-exclusive, non-transferable, revocable license to use the Services in accordance with these Terms.

Privacy and Data

• Privacy Policy: Your use of our services is subject to our Privacy Policy, which is incorporated into these terms by reference.
• Customer Data: You retain ownership of all data provided to MONKAI TECHNOLOGY LTD, but grants us the right to process such data to provide the services.

Fees and Payments

• Pricing Structure: Details on pricing and subscription plans are available at https://bemonkai.ai/planos/ for the Enterprise model, while for the MONKAI LITE product it will be based on input and output token, taking into account the LLM model used.
• Payments: All payments must be made on time. Delays may result in suspension or termination of services.
• Taxes: You are responsible for all taxes associated with your use of the Services.

Limitation of Liability

• No Warranties: The Services are provided “as is” and “as available”. We do not guarantee that the Services will be uninterrupted, error-free or secure.
• Exclusion of Damages: Under no circumstances will the MONKAI TECHNOLOGY LTDA be liable for any indirect, incidental, special or consequential damages resulting from the use of or inability to use the services.

Indemnity

You agree to defend, indemnify and hold harmless MONKAI TECHNOLOGY LTDA from any claims, damages, losses, liabilities and expenses (including attorneys' fees) arising out of your use of the Services or violation of these Terms of Service.

Suspension and Termination

• For Violation: We may suspend or terminate your access to the Services if you violate these Terms.
• For Convenience: You may terminate your use of the Services at any time upon written notice.

Changes to Terms

THE MONKAI TECHNOLOGY LTDA reserves the right to modify these Terms of Service at any time. We will notify you of any significant changes and your continued use of the Services after such changes constitutes your acceptance of the new terms.

General Provisions

• Applicable Law: These terms are governed by the laws of [country/state], without regard to conflict of laws principles.
• Dispute Resolution: Any disputes will be resolved in the competent courts of Brazil, Rio de Janeiro.
• Divisibility: If any provision of these terms is found to be invalid, the remaining provisions will remain in full force and effect.
• Entire Agreement: These Terms of Service constitute the entire agreement between you and MONKAI TECHNOLOGY LTDA in relation to the use of the services.

Contact

For questions or additional information, please contact us:

• E-mail: support@monkai.com.br
• Address: AV OSCAR NIEMEYER, 2000 BLC 1 SAL 401 CEP 20.220-297